cv89 Terms & Conditions

1 Acceptance of Terms

By accessing, browsing, or using any part of the cv89 website located at cv89.io, or by creating a cv89 account, you ("the Player", "you", "your") unconditionally accept and agree to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference and forms part of the overall agreement between you and cv89.

These Terms & Conditions apply to all services offered by cv89, including but not limited to: sports betting (cricket, football, e-sports, swimming, and all other covered disciplines), live casino games, slot games, table games, virtual sports, promotions, bonuses, and all financial transactions conducted through the cv89 platform.

cv89 reserves the right to modify, update, or replace any provision of these Terms & Conditions at any time. Where material changes are made , cv89 will notify registered players via email or an on-platform notice. Your continued use of the platform after any such update constitutes your acceptance of the revised terms.

2 Eligibility

To open and maintain a cv89 account, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age.
• You are a resident of or are physically located in a jurisdiction where online betting and casino gaming is not prohibited by applicable law.
• You are acting on your own behalf and not as an agent, representative, or trustee for any third party.
• You are not subject to any self-exclusion order, cooling-off period, or account suspension imposed by cv89 or any other operator.
• You have not previously had a cv89 account terminated for violations of these Terms & Conditions.
• You are of sound mind and are capable of taking full legal and financial responsibility for all activity on your account.

cv89 reserves the right to request documentary evidence of age, identity, and residency at any time. Failure to provide such documentation within a reasonable period will result in account suspension until verification is completed. cv89 will void and withhold any winnings generated by an account found to belong to a person under the age of 21.

3 Account Registration

Each eligible individual may hold only one registered account with cv89. The creation of duplicate, secondary, or multiple accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held therein.

3.1 Registration Information

During registration you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and a valid mobile number. You must not use fictitious names, false dates of birth, or misleading contact information. Providing false registration details is a material breach of these Terms & Conditions.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your cv89 username and password. You must not share your login credentials with any other person. cv89 will not be liable for any loss resulting from unauthorised access to your account where such access results from your failure to maintain adequate security over your credentials. You must notify cv89 immediately if you suspect any unauthorised use of your account by contacting [email protected].

3.3 Know Your Customer (KYC) Verification

cv89 operates a Know Your Customer (KYC) verification process in accordance with standard industry practice. You may be required to submit copies of a government-issued photo ID (such as a National ID card or passport), proof of address (such as a utility bill dated within the past three months), and proof of ownership of any payment method used (such as a screenshot of your bKash or Nagad account). cv89 will process all submitted documents in accordance with its Privacy Policy.

4 Deposits & Withdrawals

All financial transactions on the cv89 platform are conducted in Bangladeshi Taka (BDT, ৳). cv89 supports the following deposit and withdrawal methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.

4.1 Deposits

The minimum deposit amount is ৳500. Deposits made via mobile wallet (bKash, Nagad, Rocket, Upay) are typically credited to your cv89 balance within seconds of payment confirmation. Bank card deposits may take up to 30 minutes to reflect depending on the issuing institution. cv89 does not charge a platform fee on deposits; however, your payment provider may apply its own transaction charges.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. To be eligible to make a withdrawal, your account must be fully KYC-verified and your account balance must reflect settled, cleared funds. Withdrawals to bKash and Nagad are processed within five minutes on average. Bank transfer withdrawals are processed within one business day, subject to the receiving bank's settlement schedule. cv89 reserves the right to request additional verification before processing any withdrawal that it considers unusual in size or pattern.

4.3 Withdrawal Conditions

Funds deposited and subject to an active bonus wagering requirement may not be withdrawn until the wagering requirement has been fully satisfied. Attempting to withdraw funds that remain subject to a wagering condition will result in the forfeiture of the associated bonus amount. cv89 does not charge a withdrawal fee; however, mobile wallet providers may apply their own transfer charges.

5 Betting Rules

All bets placed on the cv89 sportsbook are subject to the specific rules applicable to the relevant sport, competition, and market. General betting rules are set out below; sport-specific rules are available on the relevant category pages of the platform.

5.1 Bet Placement

A bet is not accepted until you have received a confirmed bet reference number from cv89. If no confirmation is received, the bet should be treated as unplaced. cv89 reserves the right to refuse or limit any bet at its sole discretion, including bets that it suspects may be related to match-fixing, irregular market activity, or arbitrage.

5.2 Odds

Odds are subject to change prior to the confirmation of a bet. The odds displayed at the moment of bet placement are the odds that will apply to that bet, provided the bet is confirmed before any odds movement. In the event of a manifest odds error — including palpably incorrect odds resulting from a technical or human error — cv89 reserves the right to void the affected bets at its discretion, regardless of whether the bets have already been confirmed.

5.3 Void Bets & Cancellations

cv89 may void any bet where the relevant event is cancelled, postponed beyond 48 hours, or where the market was offered in error. Voided bets are refunded in full to the player's cv89 balance. In-play bets that have been confirmed and accepted prior to a suspension of the market will stand unless the underlying event is subsequently cancelled.

5.4 Cricket Betting

For BPL, IPL, Bangladesh Tigers fixtures, T20 World Cup, and all other cricket markets offered by cv89, a minimum of the number of overs stated in the specific market rules must be completed for bets to stand. In the event of rain interruption or Duckworth-Lewis-Stern (DLS) method application, cv89 follows standard industry settlement practice. Full details are available on the Cricket section of the platform.

6 Casino & Games

cv89's casino products — including live dealer games powered by Evolution Gaming, Pragmatic Play Live, and Ezugi, and slot titles from Pragmatic Play, NetEnt, Microgaming, and Playtech — are provided subject to the rules of the individual game as displayed within the game interface. By launching any casino game, you agree to the specific rules of that game.

6.1 Random Number Generator (RNG)

All non-live casino games offered by cv89 use certified RNG technology. The RNG ensures that game outcomes are entirely random and cannot be predicted, manipulated, or influenced by any party, including cv89. Players are encouraged to review the return-to-player (RTP) percentages published for each game before play.

6.2 Game Malfunctions

In the event of a game malfunction, disconnection, or technical failure during a casino game round, cv89 will attempt to reconstruct the game state from server-side logs. Where a round cannot be completed, the wager for that round will be refunded to the player's balance. cv89 is not liable for losses incurred as a result of internet connectivity issues on the player's end.

7 Bonuses & Promotions

cv89 offers various bonuses, free bets, cashback offers, and promotional rewards to eligible players from time to time. All bonus offers are subject to the specific terms published alongside each promotion, which supplement and take precedence over these general Terms & Conditions to the extent of any inconsistency in bonus-specific matters.

7.1 General Bonus Conditions

• Bonuses are available to players with fully verified accounts unless stated otherwise in the specific promotion terms.
• Each promotion is available once per player, household, IP address, device, and payment method unless the promotion terms explicitly state otherwise.
• Bonuses must be claimed within the timeframe specified in the relevant promotion. Expired bonuses cannot be reinstated.
• Wagering requirements attached to bonuses must be completed within the specified validity period. Incomplete wagering requirements result in forfeiture of the bonus and any associated winnings.
• cv89 reserves the right to withdraw any bonus offer, amend its terms, or cancel a player's eligibility if there is evidence of abuse, exploitation, or collusion.

7.2 Bonus Abuse

cv89 employs automated and manual systems to detect bonus abuse. Actions including but not limited to: creating multiple accounts to claim a bonus multiple times, placing offsetting bets to reduce wagering risk, using bots or automated software to play through wagering requirements, or colluding with other players to exploit promotions will result in immediate account termination and forfeiture of all balances.

8 Responsible Gaming

cv89 is committed to promoting responsible gambling and maintaining a safe environment for all players. Gambling should be an enjoyable leisure activity, not a source of financial stress or harm. cv89 provides a suite of responsible gaming tools accessible from your account settings at any time.

• Deposit Limits: Set daily, weekly, or monthly deposit limits. Limits take effect immediately upon activation.
• Loss Limits: Set a maximum loss threshold over a defined period to protect your bankroll.
• Session Time Limits: Restrict the duration of individual gaming sessions.
• Cooling-Off Period: Temporarily restrict your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account and request exclusion from re-registration for a minimum of six months.

If you believe your gambling may be causing harm, please visit our Responsible Gaming page or contact our support team immediately at [email protected]. cv89 staff are trained to assist players who may be experiencing gambling-related difficulties. For players aged 21 and above only.

9 Prohibited Conduct

The following conduct is strictly prohibited on the cv89 platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent termination, forfeiture of balances, and may result in referral to relevant authorities:

• Providing false, misleading, or fraudulent personal information during registration or verification.
• Using stolen, fraudulent, or unauthorised payment methods for deposits or withdrawals.
• Engaging in, facilitating, or benefiting from match-fixing, spot-fixing, or any form of sporting corruption.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform in a manner that gives an unfair advantage.
• Exploiting software bugs, technical errors, or pricing mistakes for financial gain.
• Engaging in money laundering, structuring of transactions, or any other activity designed to conceal the origin of funds.
• Harassing, threatening, or abusing cv89 staff or other platform users.
• Allowing a third party to operate your cv89 account on your behalf.
• Opening or attempting to open an account while subject to a self-exclusion order.

10 Intellectual Property

All content published on the cv89 platform — including but not limited to logos, trademarks, trade names, graphics, photographs, text, software, game content, data compilations, and the overall look and feel of the platform — is the exclusive intellectual property of cv89 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cv89 platform for your personal, non-commercial gambling purposes only. This licence does not permit you to: copy, reproduce, distribute, publish, or create derivative works from any cv89 content; use any cv89 trademark or brand asset without prior written consent; or frame, scrape, or mirror any part of the cv89 platform on any other website or application.

11 Privacy & Data

cv89 collects, processes, stores, and uses your personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering a cv89 account, you consent to the collection and use of your personal data as described in the Privacy Policy.

cv89 uses industry-standard SSL encryption to protect all data transmitted between your device and cv89's servers. cv89 will never sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required for the lawful operation of the platform.

For full details of how cv89 handles your personal data, including your rights of access, correction, and deletion, please review the Privacy Policy page.

12 Limitation of Liability

To the maximum extent permitted by applicable law, cv89's total aggregate liability to you in connection with any claim arising out of or related to your use of the platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total net deposits made by you to your cv89 account in the 30-day period immediately preceding the event giving rise to the claim.

cv89 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of the cv89 platform, even if cv89 has been advised of the possibility of such damages.

cv89 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. cv89 makes no representations regarding the accuracy, reliability, or completeness of any content on the platform.

13 Amendments

cv89 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material — meaning they could adversely affect a player's rights or introduce new obligations — cv89 will provide at least 7 days' advance notice via email to the registered account email address and/or via a prominent notice on the platform.

Non-material amendments (such as corrections of typographical errors, clarifications, or changes that do not affect player rights) may be made without prior notice and will take effect immediately upon publication. The "Last updated" date at the top of this page will reflect the date of the most recent amendment. It is your responsibility to review these Terms & Conditions periodically. Your continued use of the cv89 platform following any amendment constitutes acceptance of the revised Terms & Conditions.

14 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable international online gaming standards and the general principles of law applicable in the jurisdiction from which the cv89 platform operates.

In the event of any dispute between you and cv89 that cannot be resolved through our internal complaints procedure, you agree to first attempt to resolve the matter through good-faith negotiation. cv89's internal complaints process is initiated by contacting our support team. We aim to resolve all complaints within 14 business days of receipt.

15 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the cv89 platform, please contact our support team. Our support agents are available 24 hours a day, 7 days a week.

Email: [email protected] (plain text — not a clickable link)

Support Hours: 24/7, including Bangladesh public holidays

Response Time: Within 24 hours for email enquiries; immediate response via live chat inside the cv89 dashboard.

For responsible gaming concerns specifically, please visit our dedicated Responsible Gaming page, which provides self-assessment tools, limit-setting guidance, and information on professional support organisations available to players in Bangladesh.